Categorized as: class-10-economics-unit-5

Mrs Krishna bought a Colour Television (CTV) against six months warranty. The CTV stopped working after three months. When she complained to the dealer/shop where it was purchased, they sent an engineer to set it right. The CTV continues to give trouble and Mrs Krishna no longer gets any reply to the complaint she made to the dealer/shop. She decides to write to the Consumer Forum in her area. Write a letter on her behalf. You may discuss with your partner/group members before you write it.

Q.1:- Mrs Krishna bought a Colour Television (CTV) against six months warranty. The CTV stopped working after three months. When she complained to the dealer/shop where it was purchased, they…

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(i) COPRA applies only to goods. (ii) India is one of the many countries in the world which has exclusive courts for consumer redressal. (iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Court. (iv) It is worthwhile to move to consumer courts only if the damages incurred are of high value. (v) Hallmark is the certification maintained for standardization of jewellry. (vi) The consumer redressal process is very simple and quick. True (vii) A consumer has the right to get compensation depending on the degree of the damage.

Q.13:- Say True or False (i) COPRA applies only to goods. (ii) India is one of the many countries in the world which has exclusive courts for consumer redressal. (iii)…

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